Returns
Seven days — but not once it is installed
A fitting that has been drilled, siliconed or wired in cannot come back. Uninstalled and in its box, it can. The list below says exactly where that line falls.
7 days
From the day the parcel is delivered, to tell us you want to return.
10 business days
After the returned item is back with us and has passed inspection.
48 hours
With an unboxing video, for anything broken, dead or wrong.
Asking for a return
Write to sales@universtee.shop inside the window and we will issue a return authorisation within one to two working days, along with the address to send it back to.
What we can take back
Uninstalled, unfitted and in its original box with every screw, seal, washer and instruction sheet, plus the invoice. Electrical items must not have been wired in. A sink or lever that has been offered up to check fit is fine; one that has been drilled or siliconed is not.
What we cannot take back
- anything installed, drilled, wired, siliconed or cut to fit
- adhesive-backed items once the backing film is peeled
- filters, cartridges and seals once the sealed pouch is opened
- items damaged by fitting to the wrong size or the wrong voltage
- clearance and final-sale items, marked as such on the product page
- gift cards
Damaged, defective, wrong or missing
Film yourself opening the parcel. An unbroken unboxing video is the one piece of evidence that settles a courier damage claim quickly — without it we are arguing with a logistics partner on your behalf with nothing to show them.
Report the problem within 48 hours of delivery with that video and a photograph of the outer carton. We replace the item or refund it in full, and in these cases return shipping is on us. You do not pay to send back something that arrived broken.
How the refund reaches you
Once the item is back and has passed inspection the refund is approved and processed within 10 business days to the original payment source. Prepaid UPI orders return to the same handle or bank account. For a Cash on Delivery order we collect your bank or UPI details in writing before transferring, because there is no card trail to reverse.